Terms of Service

These Terms of Service (“Terms”) govern access to and use of the NEMTVOX website (nemtvox.com) and the NEMTVOX AI receptionist service (together, the “Service”), provided by NEMTVOX (“NEMTVOX,” “we,” “us,” or “our”). By accessing our website, submitting a form, or entering into an agreement with us to use the Service, you agree to be bound by these Terms on behalf of yourself and the organization you represent (“Customer,” “you,” or “your”).

If you do not agree to these Terms, do not use the website or the Service. If a separate signed order form, master services agreement, or similar written agreement exists between NEMTVOX and Customer, the terms of that agreement will control to the extent they conflict with these Terms.

NEMTVOX provides an AI-powered call answering service designed for non-emergency medical transportation (NEMT) brokers, providers, and medical transportation companies. The Service answers inbound calls, books and confirms rides, places outbound confirmation calls, logs call activity, and escalates calls that require human attention, based on configuration agreed with Customer.

The Service is a tool that assists Customer's operations. It does not replace Customer's own dispatch, compliance, or clinical judgment, and Customer remains responsible for the operation of its NEMT business, including decisions made using information the Service provides.

The Service is intended for use by businesses and their authorized personnel, not individual consumers. Customer is responsible for maintaining the confidentiality of any portal credentials issued to it and for all activity that occurs under its account, and must notify us promptly of any suspected unauthorized use.

• Providing accurate configuration information, scripts, and booking rules for the Service to operate correctly on Customer's behalf.
• Ensuring Customer has any consents, disclosures, or notices to callers required under applicable law before routing calls through an AI answering system, including any call-recording disclosure obligations.
• Complying with all laws and payer requirements applicable to Customer's own NEMT operations, including Medicaid program rules, to the extent they apply to Customer.
• Reviewing call transcripts, summaries, and bookings generated by the Service for accuracy before relying on them for billing, compliance, or dispatch purposes.
• Not using the Service for any unlawful purpose or in a way that could harm callers, riders, or third parties.

Pricing for the Service is based on Customer's call volume, coverage hours, and configuration, and is provided as a quote following a conversation with our team rather than a fixed published rate. Fees, billing frequency, and payment terms will be set out in the order form or invoice provided to Customer. Unless otherwise agreed in writing, fees are non-refundable once a billing period has begun.

NEMTVOX retains all right, title, and interest in and to the Service, including its underlying software, models, and documentation. These Terms do not grant Customer any ownership interest in the Service. Customer retains ownership of the call recordings, transcripts, and booking data generated through its use of the Service, subject to our Privacy Policy and any applicable data processing terms.

Each party agrees to protect the other party's confidential information with the same degree of care it uses for its own confidential information of a similar nature, and not to disclose it to third parties except as needed to perform obligations under these Terms or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEMTVOX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVERY CALL WILL BE HANDLED WITHOUT MISTAKE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEMTVOX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE. NEMTVOX'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO NEMTVOX FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Either party may terminate its agreement for the Service as set out in the applicable order form, or, absent a separate agreement, with 30 days' written notice to the other party. We may suspend or terminate access to the Service immediately if Customer materially breaches these Terms, including by using the Service unlawfully or failing to pay amounts owed.

These Terms are governed by the laws of the state in which NEMTVOX is organized, without regard to conflict-of-laws principles, unless a signed agreement between the parties specifies otherwise.

We may update these Terms from time to time. If we make material changes, we will update the effective date below. Continued use of the website or the Service after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to hello@nemtvox.com.